Genesys Cloud CX

Description

Unique within the industry, the Genesys PureCloud platform is designed entirely on a cloud architecture with multi-user microservices. This enables not only rapid deployment options but also continuous delivery of new functionality and unparalleled scalability and reliability. Genesys' PureCloud platform is an omnichannel contact center and integrated communications solution that transforms phone calls, emails, chats, SMS, and social media messages into a single conversation and seamless dialogue with customers. The solution can be implemented at lightning speed, delivering immediate value and scalability.

As the market leader in contact center infrastructure, Genesys has decades of experience designing solutions that embed customer experience (CX) at the core of the product. The PureCloud solution has up-to-date industry security certifications and ensures seamless interaction and secure customer journey support for businesses around the world, with user interfaces in 15 languages (more than any other software as a service (SaaS) cloud vendor on the market).

Offer your customers capabilities on all the channels they want to use. Leverage actionable real-time data that drives contact center efficiency, enable predictive analytics, and delivers a more personalized customer experience. Built-in workforce management capabilities, robust voice-activated IVR, inbound and outbound flows, turnkey integrations with major CRM solutions, and open APIs provide powerful functionalities wrapped in an intuitive, simple user interface. A collaboration and unified communications package with a browser-based softphone, business directory, content management system, video and chat tools, and optional VoIP phone service makes this a complete all-in-one platform for your business. But if you prefer Bring Your Own Carrier (BYOC), several models for local cloud deployment are available. Find your best match with flexible subscription terms.

What kind of companies is Genesys Cloud CX suitable for?

All sizes of companies, from freelancers to SMEs and large companies.

Company details Genesys Cloud CX

Founded: October 1990
Headquarters: Menlo Park, California, U.S.