ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
ServiceNow is mainly designed for IT departments of all sizes of companies from SMEs to large corporations.
Headquarters: Santa Clara, California, United States
Yes, it is possible to register your business phone number(s) at Belfabriek and connect it to your existing ServiceNow set-up. In this way you can enjoy the advantages of increased possibilities of automation through flawless integration between ServiceNow and the Belfabriek telephony platform.
Contact us to discuss your situation and how we can help you set up an ideal telephony solution for your company.
Connecting Belfabriek and ServiceNow can save time and make your life easier.
For example, what happens when a call comes in, the app opens and says there is a call from this number, it does a look-up and says this is a customer and, you then immediately have all the customer details in view. A call is logged by default and you can immediately add your call notes; so you no longer have to take action to log the call yourself.
Any phone number that has a click-and-dial link (callto: and tel:) can now be clicked and dialed automatically. And any phone number in ServiceNow or any other program on your computer can be selected and called by clicking F7 (Windows). There is also the Remote Dialer for Windows and Mac: a handy desktop phone app where you can type or paste in a number to dial it directly.
A smart pop-up with for every incoming call
Instant view of customer details
Automatically dial out from any program
Salesforce, DocuSign, Microsoft, Jira Software, SAP, Oracle, Okta, Google, Workday
Yes, for Android and iPhone.
ServiceNow offers support via e-mail and phone.
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