In recent years, we have set up thousands of choice menus for companies. Based on this experience, we give you 4 tips that will help you set up a customer-friendly choice menu.
If you take these simple tips into account, the caller will be glad your phone number has a drop-down menu !
Always try to keep the drop-down menu as 'shallow' as possible. So: 1 layer with 5 choices instead of 2 layers with 3 choices each;
List the most frequently used options first in the drop-down menu;
Use short texts, allowing customers to get to the final destination faster. Rather use: "1 for sales" instead of "choose 1 for the sales department". The caller often understands the meaning perfectly well;
Be mindful of callbacks and avoid texts that "welcome" as this can cause irritation.
Also make sure that the phone system responds to a caller's choice already during the playback of the selection menu. This way, customers spend less time in the menu.
Have the text recorded by a professional voice; this will give your organisation a professional impression.
We can have the texts of the choice menu by our speechbot or we can have your texts spoken by a professional voice. The latter option does incur extra costs. If your menu changes frequently, choose our voice bot first, so you can change texts faster.
Tell us which (virtual) departments and the corresponding choice in the phone menu. We will then ensure that the telephone call goes to the right person.
Our phone menu responds immediately when a choice is made in the selection menu, even while the message is still playing so callers can quickly speak to someone. That way, your company gets a better impression.
A logical order in your phone menu is from most dialed department first to least dialed department last. This way, you ensure that a caller gets someone on the line as quickly as possible.
If someone calls outside opening hours, we can turn on voicemail so people can leave a message. That way, you leave a good impression.
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