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Call overflow handling

A successful marketing campaign, a Google Ads surge, or glowing online reviews can all cause an unexpected spike in your inbound call traffic.

While this is a great problem to have—the more people who can reach your business, the better—it's essential that every caller is served well.

A traditional telephone system, with its limited capacity, is not the answer. These systems can't handle sudden call surges, which means you risk losing valuable customers.

With Belfabriek, this is never a problem. Our cloud service and direct network interconnection ensure that no matter how busy you get, your calls will keep coming in. We can quickly and efficiently distribute traffic and implement key features like call queuing or routing to another branch or call center.

Guaranteed coverage, even at peak times

While our standard network capacity is designed to handle thousands of calls with ease—more than enough for most businesses, including those running large national promotions—we also ensure you have guaranteed coverage during unexpected traffic spikes. We can seamlessly accommodate huge volumes of calls, so you can let the rush begin with complete confidence.

Busier, not more expensive

Unlike other providers, handling high call volumes doesn't have to be more expensive. Features like switching on call queues and intelligent call routing are quick to implement and are included in your subscription at no extra cost. This gives you the flexibility to manage incoming traffic during busy times, ensuring your number always has enough inbound capacity to handle the rush.

Activate your overload management

Overload management is a standard feature included with your Belfabriek subscription. You can activate it at any time at no extra cost.

Some Happy Belfabriek telephony customers: