Whether you own a chain of brick and mortar stores, run a growing franchise, or operate 32 webstores: with a CallFactory business number you can advertise a single nationwide number and distribute the calls to all of your locations. Exactly as you want.
Distributing calls to predetermined branches is child’s play for us. We’ll gladly tailor this solution to your needs.
Our Interactive Voice Response (IVR) Platform offers gives you three ways to do that:
This distributes incoming calls based on the caller’s area code. For example, callers with area code 010 are routed to your Rotterdam location, 020 goes to Amsterdam, and so forth. This requires no action on the caller’s part, as the IVR does all the work. The caller doesn’t even notice.
Here the caller is asked to enter the four numbers of their postal code on their phone. This automatically forwards their call to the location you link to that code. While this option does require the caller to do something (enter four digits), it also allows for a more fine-grained approach. This is the ‘purest’ option, particularly if you operate multiple branches within the same area code.
You can even combine these features. For example by sufficing with the caller’s area code in locations where you have just one branch (all you need to know), and asking callers to enter their postal code in areas where you have multiple branches. And what if the caller uses a cell phone or blocks caller ID? The system will ask for a postal code.