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Soft Phone

If you are a user of our phone system, you have the option of a softphone.

Easy to order for your organization!

Meet your softphone

You have the option of a softphone as part of your use of our phone system.
With us you can choose any softphone from any software developer and include it in your call team. So you are not tied to 1 brand of softphone or 1 softphone provided by your provider. This is important because it gives you the freedom to choose the softphone you like best.

The 2 most used softphones in 2023 are

The Zoiper softphone (www.zoiper.com)
The Bria softphone (www.counterpath.com)

You can buy these softphones directly from the manufacturers as software licences. We will provide you with the login details so that you can use these softphones to log on to your telephone system with us.

The important thing to remember is that softphones have both advantages and disadvantages, especially if you install them on your mobile phone.

A softphone on a fixed computer usually works perfectly. With a headset on your computer, it becomes a full phone.

This is handy if you make or receive a lot of calls, as it leaves your hands free to type. And you don't need to invest in new desk phones (just headsets).

A softphone on a mobile phone has one disadvantage: it is an app on a mobile phone. And an application closes itself or goes to sleep after a while.

From then on, you will no longer receive incoming calls. Without you noticing.

We use our interconnection to deliver calls directly to the mobile networks.

This means that calls always arrive on your mobile phone and you are not dependent on an app or a working internet connection.

Your business phone number exactly the way you want it

Let our staff set up your phone number the way you want it. You can then easily make adjustments yourself or let us do it so you don't have to worry about it anymore!

Call filter

Are there callers you would rather not allow to call a particular number, for whatever reason? You can easily block them with the call filter feature.

Call overflow handling

An enormously successful marketing campaign? Free publicity in national media? A successful Google Ads campaign? Commendable reviews on a comparison site? No problem!

Call recording

"This call may be recorded to ensure the quality of our service." Those calling a business number regularly hear a similar announcement. Chances are that these numbers are hosted by Belfabriek.

Call statistics

You have a business phone number so that your customers can reach you easily. You want to talk to more callers and serve them better. But how do you know if you are achieving your goals? Measuring is knowing.

Caller queue

There will be times when you have more callers than staff available on the phone. These types of call peaks are easily managed with call queue, a great feature available to every customer at Belfabriek.

Central Branch Phone Number

Our IVR platform can distribute hundreds of simultaneous calls across all your branches in one or more areas.

Change destination

Callers are routed to all your phones: landline, mobile, VOIP or traditional. You can change this destination whenever and as often as you like.

Direct forward

Your phone number is a virtual number. This means that every incoming call is forwarded to an extension. This can be a landline or mobile phone.

International telephony

Deliver calls domestically or to other countries? No problem!

Phone menu

Your customers would prefer to have someone on the line asap. Not every colleague knows how to answer every question. With a phone menu, you put callers through to the right person as quick as possible.

SMS sending tool

For short messages to your customers SMS are an excellent medium. But how do you send them to large groups? The SMS tool from the Belfabriek is a real godsend.

Statistics by e-mail

Your daily, weekly or monthly call statistics overview conveniently in the mail. Included with your telephone number, of course.

Text to Speech speechbot

Do you want a welcome message on your number? Are you not a fan of your own voice? And is hiring a professional voice actor just a bit too expensive for you?

VIP Whitelist

Do you want to grant access to your business telephone number only to a certain group of contacts? With a VIP whitelist you ensure that the lines remain free for whom your telephone number is intended.

Virtual callcenter

A virtual call centre allows you to quickly forward callers to available colleagues: at home, in the office or anywhere else.

Voicemail

Never miss a call when all your colleagues are busy or you are temporarily unavailable.

Webhook

Flexible switching of extensions via your own website using a webhook

Welcome message

“Thank you for calling…” is usually the first thing you hear when you call a professional company.

Whisper

Many entrepreneurs have multiple numbers for multiple purposes or web shops. In such a case, it is useful to know at the beginning of a conversation which telephone number is being called!