EU telephone numbers and smart voice applications

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Web Interface

With the user-friendly web portal you can easily keep an overview of your telephone numbers, employees and telephones.

Web Interface

With the user-friendly web portal you can easily manage important settings and contacts within the system. Do you not want to have to worry about it yourself? Call us for free or email our support staff, they will be happy to make the changes for you.

Address book

The address book has been a frequently requested feature over the years, which you do not often come across elsewhere. Within the address book you can easily enter your internal and external contacts with the corresponding telephone numbers and synchronize them to all devices that are in use within your organization. It works with both hardphones and softphones, ensuring that everyone has the most important phone numbers at their fingertips.

Availability

If you wish to make use of this, you can set the availability of employees. With telephone exchanges, this is not actually taken into account (they only have to call forward), but what is actually one of the most useful functions within a telephone system is: who is available to answer the telephone? By simply setting an availability schedule, which you can also easily adjust, our platform knows exactly to whom a call can be forwarded at what time.

Statistics

Online statistics of all your incoming calls with a clear interface. What are the busiest days of the week, the busiest times in a day. How many calls does a branch receive? What is the average call duration? The owner/entrepreneur or call center manager is presented with the most important data in a handy dashboard. And if you want to know more, you can easily download all data to your computer.

Contacts and departments

Do you have multiple contacts who manage telephony within your organization? Do you want to assign certain numbers to another office or departments? Whether the invoice has been split or provided with a certain characteristic. You can easily pass on all of your information to our administration.

User-friendly portal for all your numbers, users and devices.

Regular updates and new features.

Change settings, view statistics and pay your invoices.

Training by our customer service team included with your subscription.

Web Interface capabilities

All options at a glance:

  • Phone numbers
    • add and request phone numbers
  • Desk devices
    • Request, send new devices
    • Deactivate devices
  • Soft phones
    • Download and send link to employees
    • Create usernames / passwords
    • Create QR codes
  • Statistics
    • most called numbers
    • busiest times of the week/day/month
    • with multiple final destinations/branches: calls per destination
  • Send SMS
    • send sms
    • keep sms address book

Your business phone number exactly the way you want it

Let our employees set up your telephone number the way you want it. You can then easily make adjustments yourself or let us do it so that you don't have to worry about it anymore.

Blacklist

Are there callers that, for whatever reason, you’d rather they didn’t have access to one of your numbers? Block their calls with our easy to use blacklist and keep your lines open for important calls.

Call Overflow Handling

A wildly successful marketing campaign? Free publicity in the national media? A runaway Adwords campaign? Rave reviews on a comparison site? No problem!  Even the busiest peak in calls is no problem for us.

Call recording

“This conversation may be recorded for quality assurance.” If you call service numbers, you’ll hear a message to this effect used regularly. Odds are they are hosted by Belfabriek.

Call statistics by email

Your daily, weekly or monthly call statistics overview conveniently in the mail. Included with your telephone number, of course.

Caller queue

There may be times when the number of simultaneous callers exceeds your available staff. You can stay on top of these peaks with a virtual queue, a handy feature available to every Belfabriek customer.

Change extension

Your service number is a virtual phone number. Calls to this number are automatically put through to your current phones. These can be landline, mobile, VOIP or traditional. You can change the destination number whenever and as often as you like.

Digital answering machine

You never have to miss another call. Not even when all of your lines are busy, the queue is too long, or you’re unable to take the call for any other reason.

Direct Call Forwarding

Your business number is a virtual phone number. This means that incoming calls are forwarded to a phone number of your choice. This can be a landline, a mobile phone, or even an offshore call center. You decide where to answer your calls.

Greeting message

“Thank you for calling…” is usually the first thing you hear when you call a professional organization.

Multiple branch phone number

Our IVR system can distribute hundreds of simultaneous calls across your nationwide network of branches.

National and international call delivery

National and international call delivery? No problem!

Phone menu

Your business partners or customers want to get an employee on the line as quickly as possible. But most employees won’t have an answer for every conceivable question. A phone menu enables callers to get the right person on the line ASAP.

Pre announcement tone

Business owners often use several numbers, each for a distinct purpose or webshop. In these cases, it’s useful to be alerted to which of your business phone numbers the call is coming in on.

Statistics

The main objective of a service number or business number is to optimize the availability of your organization. You want to serve more customers and provide better service. But how do you know if you accomplish these goals? The numbers don’t lie.

Text message tool

SMS messages are a great way to communicate short texts to your customers. But how do you send an SMS message to large groups?

VIP whitelist

Do you want to restrict access to your phone number to a limited group of contacts? A VIP whitelist lets you keep your lines open for the people your number is intended for.

Webhook

Set and update destination numbers on your website with a webhook

Try out the Belfabriek system today!

A system that works for all employees: home and office.

Try now!

Desk phone

A pre-configured device for a plug 'n' play experience

Softphone

Receive and make business calls on your existing mobile phones

Web Interface

Manage all numbers and connections online

Mobile apps

Set yourself as available or unavailable to receive phone calls