Your phone number is a virtual number.
This means that incoming calls to this number are routed to the phones you specify in your virtual call centre. These can be landlines, mobiles or home office phones.
You can change these extensions as often as you like and at any time of the day.
Belfabriek customers use this convenient and effective feature in a variety of ways.
If you are a start-up entrepreneur, you can forward your calls to your mobile phone and your home phone. Add these two phones to your extension and, in combination with the other extra features of Belfabriek, you will be perfectly reachable!
The phone extension feature ensures that you are always available to your clients and that you never miss an important call.
Change your extension easily by phone or via our apps.
Our telephony platform processes your order instantly. At any time of the day, you can decide which devices will receive the calls.
An extension is a phone that is registered with the PBX to receive incoming calls. A phone number with 6 extensions therefore has 6 phones that can receive calls. The PBX keeps track of which extension is used first and which second.
You can create as many extensions as you like. You can create one extension for each colleague, or multiple extensions if your colleague uses multiple devices to receive calls.
You can create or change a phone extension by emailing or calling our support team. You can also login to your dashboard and create a phone extension there.
You can create extensions with phones in another country. This allows you to create a virtual call centre with colleagues from different locations.