Buy your own toll-free, local or (inter)national numbers directly online
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      How it works

      A freephone number (0800), local or national number is a virtual number. This means that calls come in via our intelligent platform and are then forwarded to your 'real' phone number.

      As a number owner at the CallFactory, you decide which phone will ring in the end: it could be your local number or your mobile phone. You can also allocate callers to different branches or departments, or temporarily change destination numbers.

      All this is made possible by our intelligent Interactive Voice Response (IVR) system. Below, we explain how our IVR works.

      How does an IVR system work?

      • Are all your employees busy? To prevent callers from being put on hold, you can use our special overflow routing to automatically transfer them to another location, such as an external call centre or another branch office.

      • Is someone calling after hours or is the queue too long? Then choose to let callers record a message. This way, customers can still ask their questions and feel that they are being helped quickly. You will receive the audio recordings at the e-mail address of your choice after which you can decide whether immediate action is necessary.

      • Is someone calling outside office hours, at the weekend or on a public holiday? With the Belfry you can choose how you want the call to be routed (this is also called routing). You decide, based on day and time, to which telephones incoming calls should be forwarded.

      • Do you use a single national number but wish to redirect callers to a regional or local office of your organisation? Enable this option and our IVR system will take care of routing callers based on their area code.

      • If you have many branches or offices - for example, several per city - this option is interesting. After callers connect, our IVR asks them to enter the four digits of their postcode. We then transfer them to the nearest branch.