Inbound call centres need a lot of phone numbers. We are here to help!
Ideal solutions for call centres Belfabriek loves all its customers. But for call centres we have a soft spot. Logical, because despite the rise of mail, messaging, social and chatbots, the call centre sector is still all about supporting customers over the phone. Fast. Good. And, fortunately, increasingly so, with a strong focus on creating brand ambassadors rather than on handling tickets. Cloud innovations Because we believe that our call centre customers deserve the best telephone support, we continuously invest in innovation of our cloud solutions. What's more, we understand that call centres need to have a number up and running all the time, usually yesterday. And so we always have enough of them in stock. Advanced options Our numbers are instantly 'ready' for callers. Advanced call centre tools are included. We use a state-of-the-art IVR platform that distributes callers perfectly over the available call centre agents. Is there an unexpected (huge) peak because your customer forgot to mention that a national campaign is going live? No problem: our queue neatly keeps callers on hold until an agent becomes available. Would you rather have your local platform manage call traffic? That's possible too, because the role of call centre backup suits us perfectly. Even more advanced options? A caller dashboard is included. As well as drop-down menus, webhooks, flexible routing, call recording and more. Wherever your customers are, at home or abroad, we can connect and forward virtually any phone number to your call centre. Do you have clients who already have phone numbers, but have no idea (anymore) where they are and who is responsible for them? We'll be happy to find out for you! Do you want us to invoice the end customer directly? Or does your call centre prefer to do that itself? We are flexible. So if, for example, you ask for a fixed amount per minute or per call, we can neatly include it in your invoice. Choose call recording to save telephone orders. Or use it for training purposes or as input for assessment interviews.