numbers per department or division
emergency lines, intelligence numbers
We are pleased that we have been able to guarantee the accessibility of (semi)government institutions for many years. Those years of experience - in combination with our working agreements with the telecom authority - also mean that we know what the public domain expects from telephony. And how we can live up to those expectations. National service numbers? Emergency lines? Information numbers that offer citizens barrier-free access to governments? Telephone lines for municipalities and municipal services? CallFactory builds and maintains them, so that the information supply to citizens is guaranteed. Because we understand that informing citizens is always important and sometimes even vital, we offer 24/7 support (on request). Moreover, in the event of major emergencies, our specialists watch live how call traffic develops so that we can absorb peaks. For example, by temporarily extending queues, adding announcement texts or distributing traffic over alternative locations.
We also always keep numbers available for emergencies. They are live within minutes.
Of course, governments need to keep their finances in order. We are happy to contribute to that as well. Our financial administration is familiar with government working methods and draws up invoices that facilitate this way of working. For example, we provide invoices with cost items, cost centres and the name of the client. Moreover, it is no problem to invoice per individual number, department or department. If necessary, CallFactory can even take over part of the management of the ICT department. Of course in accordance with the GDPR.
We also rationalize and restructure existing telephony solutions. It often turns out that numbers have been used at different times by different organisational units and with different providers. This can be restructured and taken over by us. This often results in considerable cost savings, for example because there are still subscriptions for numbers that are no longer used and/or by taking advantage of synergy opportunities.
Need a second opinion on the existing telephony structure? Our professionals will gladly discuss it with you!