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Caller queue
There will be times when you have more callers than available staff. These call peaks can be easily managed with our call queue feature, which is available to every Belfabriek customer.
As the business number holder, you have complete control over what callers hear when your lines are busy.
You can choose to play a pre-recorded message to promote your services or products, or simply use a musical interlude to make the wait more pleasant.
Callers are then routed to available agents in the order they arrive.
The benefits
Offering a friendly on-hold message is far more professional and customer-friendly than a busy tone.
Increase your availability
A call queue gives callers the impression that they are about to be served, which reduces hang-ups and significantly improves your business's availability.
Don’t miss calls
A missed call is a missed opportunity for an appointment, offer, or sale. Catch callers in a queue to serve them a little later, or offer them the option to leave a message so you can call them back.
Customer friendly and professional
Hearing a busy tone is frustrating for a caller. A call queue gives your business a professional and customer-friendly image, showing that you value every call.
Activate your call queue today!
When all of your employees are busy, a call queue becomes an essential feature for your business. It is included in your Belfabriek subscription, and you can activate it at any time through your dashboard to ensure you never miss a call.
Frequently asked questions:
Yes, you can. You can upload a sound file with your own music or a custom message to play for callers while they are on hold. This is a great way to provide a professional on-hold experience or promote your business.
You can specify the maximum time a caller can remain in the queue before they are notified.
Some Happy Belfabriek telephony customers:
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