Distribute incoming calls

A virtual call center is a cloud-based system that allows a team of people—whether they're working from home, in the office, or on the road—to answer incoming calls from any location. Since it's not tied to a physical office, your team can be anywhere.

Setting up a virtual call center is easy. Simply collect the phone numbers of your team members and enter them into your virtual call center page. We will then automatically distribute incoming calls to those numbers. Each person can manage their own availability, so we always know exactly who is ready to take calls.

We've designed our virtual call center to be as simple as possible. Your team can quickly manage their availability on a dedicated web page. While you can use your own software to record call notes, we can also set up a link to your systems using a webhook for seamless integration.

No. Our virtual call center works with mobile phones and landlines, so you are not dependent on an internet connection. This allows you to quickly connect new employees and avoid dropped calls, ensuring your customer support or help desk team is always reachable.

We are a telecommunications company, not a staffing agency, so we do not provide call center staff or agents. Our software allows you to quickly build your own virtual team to handle incoming calls.

There is no limit to the number of calls your new virtual call center can handle. If you anticipate an unusually high volume of calls—for example, due to a promotional campaign or an emergency—just let us know so we can adjust the capacity and monitoring accordingly.

Yes, we can. We will help you set up and manage your virtual call center from start to finish. With our extensive experience in handling emergencies and major accessibility issues, we can also help you monitor incoming traffic and quickly make any necessary adjustments, as we write our own software.

Yes, you can. We can either transfer your current business number to our software or provide you with a new one. Both options work perfectly with our virtual phone system.

We have been providing virtual call centers to businesses and organizations since 2000. While we have a long history, their use has increased dramatically since the COVID-19 pandemic, as companies have increasingly relied on them to enable remote work.

No, it doesn't. We support all types of phone systems. Incoming calls are routed directly to phone numbers, so it doesn't matter what interface, system, or brand of phone you use. This independence from a single platform ensures our virtual call center software is highly stable.

Yes. We can record all calls, allowing you to review them later to assess agent performance and improve the overall customer experience.

Our virtual call center is optimized for inbound calls. If you need to make a large number of outbound calls, we recommend looking into dedicated outbound call center software.

In an emergency, a virtual call center can be up and running the same business day. If you have the mobile numbers of a few team members who can answer calls, we can get you started immediately. You can then add more employees over time.

Absolutely! Our software is used by companies with as few as 2 employees and as many as 2,000. The system is built on fast, intelligent call routing based on real-time availability, making it perfect for teams on the go.

Yes. All call traffic statistics are available in your online dashboard and can be downloaded for your own analysis.

Yes. We integrate with most CRM packages, allowing you to recognize customers by their phone number and store call notes directly in your CRM.

A virtual contact center handles multiple forms of communication, such as email and chat, in addition to calls.Our software, on the other hand, is designed to focus solely on managing incoming telephone calls.