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Published in Customer service phone numbers

Difference between free and paid 0800 numbers

A 0800 number is free for the caller because the owner of the number sponsors the call. Callers to toll-free numbers (also known as premium rate) pay the costs. How much such a call exactly costs is determined by the number owner.

The explanation above briefly explains the difference between a freephone number and a premium rate number. In this article we will go deeper into the differentiating factors. This text is mainly meant for organisations that want to register a toll free number themselves. In other words: for future number owners.

Free or paid information number?

A 0800 number is free for the caller because you, as number holder, pay the call charges. A premium rate number is paid for by the caller. But how much a call to a premium rate number costs depends on the owner, who sets the rate. So it depends on you whether you choose this phone number.

A premium rate number can have a rate per minute or per call. Charge the caller a low local rate, opt for a cost-covering price per minute or set a rate that allows you to make a profit per call. You can change the call rate without any restrictions.

Which toll free number is best for you?

Now that you know the main differences between 0800 numbers and premium rate numbers, the question is which number is best for your company. If you want to attract as many callers as possible, then an 0800 number is the most accessible choice. In practice, these numbers are often used for general information, advertising campaigns or emergency numbers.

With a toll free number you determine the calling rate yourself. But that is not the only advantage: you can change this rate whenever you want. Because premium rate numbers cost callers money, you will attract customers who are seriously interested. And that is a good thing if you want to reach your sales targets.

Alternative numbers

Both toll and freephone numbers are well known. Depending on the toll-free number, the number holder or the caller pays for the call. If you want a number with a UK nationwide appeal and a friendly rate for both your caller and you, then a 030 number is a good alternative. For this, the caller pays the local landline rate of his or her telephone provider.
030 numbers have become increasingly popular for business use. They are not tied to a city or region, and are therefore ideal for organisations that offer products or services across the country.

Why buy a 030 phone number at Belfabriek?

Belfabriek has a large range of 030 phone numbers ready to be registered and activated. You can register an easy to remember 030 today, and tomorrow it can already be available to your customers.

Can't find a desired 030 number in our webshop? Then please contact our customer service team, free of charge and without obligation. They speak English, German, Spanish and Dutch. They can help you to buy your favourite number combination (if it is still available).

What does a 030 number cost at Belfabriek?

We offer a clear and transparent package. It's simple: for 45 Euros per month you will have your own 030 number. This includes all the features that help professionalize your telephony. Think of the possibility to record calls. Or setting up a call queue or selection menu. And many other functions. You can use these without restriction.

In addition, the call charges are included under a fair use policy.

What do we mean by 'fair use'?

Most customers who use a 030 telephone number do not incur any call charges. To determine what is fair use, we divide the total incoming call traffic we process by the number of customers. This monthly average is our standard. If you stay below this average, call traffic is free. Even if you are one or a few months above, there is no problem. If it happens (much) more often, we will contact you by phone to see what is reasonable.

How does this work out in practice?

If you handle an average of up to 20 calls per day, that's included. It doesn't matter whether you terminate callers on your landline or your mobile number. Organisations that process customer contacts with 1-4 people almost always fall under the fair use policy. Are you a large organisation requesting a number and expecting a lot of call traffic? Please also consult us. Thank you very much!

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