Dixa

Description

Dixa is a cloud-based, all-in-one customer service platform that lets you connect with your customers in real time via phone, email, chat, and messaging. Because Dixa is cloud-based, it runs in your browser and can be accessed from any location with an internet connection. No software needs to be installed, no maintenance is required and no IT technician is required to install it.

Dixa's intuitive interface helps users focus on the customer without being distracted by clunky or limited software. This means that as soon as you are connected to a customer, the right information is immediately available. The lightweight CRM provides contact recognition across all channels and automatically creates new contacts.

Suitable for businesses of all sizes, the system includes a built-in CRM, a PBX, real-time performance monitoring, access to historical analytics, and tagging/noting for every call, both inbound/outbound and internal calls.

Dixa's call center features include VoIP telephony, unlimited queues, intelligent routing with queue and employee prioritization, a hosted PBX, call recording, service levels, and much more. Visit the website to see all the features and try out the system for yourself.

What kind of companies is Dixa suitable for?

All sizes of companies, from SMEs and large companies.

Company details Dixa

Founded: 2015
Headquarters: Copenhagen, Denmark