Five9

Description

Five9 is a solution for contact and call centers powered by artificial intelligence. The cloud-based solution offers omnichannel tools such as inbound and outbound call management, predictive and progressive dialing features, chat, social customer service, automatic call distribution (ACD), and more.

Five9 is a cloud-based solution for contact centers, bringing the power of practical AI (artificial intelligence) to thousands of call centers worldwide. Since 2001, Five9 has been helping customers create positive omnichannel customer experiences. Triple employee talk time with smart dialing features that automatically skip non-responsive and busy signals to ensure the next prospect is available when the next employee is ready. Use intelligent routing to direct calls to the right employees and derive data on customer intentions to predict the best next steps for employees. Offer intuitive self-service options with Five9's IVR.

Five9 brings practical AI to contact centers to increase employee effectiveness and efficiency, creating positive customer experiences every time across every channel, phone, chat, mobile, email, social media, and more. Use intelligent routing to ensure calls go to the right employee, and use data on customer intentions to offer employees the best next steps even before they pick up the phone. Offer customers intuitive self-service options for common queries with an easy-to-set-up IVR so employees can focus on high-value interactions.

Improve employee talk time with four different dialing modes that automatically skip non-responsive and busy signals, allowing employees to spend more time speaking to live prospects. Visually dynamic dashboards provide real-time and historical reporting and analysis, so users are always aware of their contact center's performance.

What kind of companies is Five9 suitable for?

All sizes of companies, from freelancers to SMEs and large companies.

Company details Five9

2001 in Pleasanton, United States