0800 Cost: How Much Does a 0800 Phone Number Cost?

Ever wondered about the cost of calling an 0800 number? This article clarifies who pays for these calls and explores the advantages for businesses offering them.

What does it cost to call an 0800 number as a caller?

In most cases, calling 0800 numbers is free of charge for the caller. This is why they are often referred to as freephone numbers.

Exceptions may be:

• You call the 0800 number from abroad.

• You call from a mobile phone.

In these cases, it may be that a tariff or service charge is applied, meaning the caller pays. This is less common within the same country but can matter for mobile callers and international calls.

But if you call an 0800 number from a land line, from home or office in your own country, then an 0800 call is almost always free to call. In most European countries, this is even stipulated by law.

Who pays the costs of the phone call?

The business owner or company operating the 0800 number takes care of the call charges. This is a fundamental aspect of the toll free service.

Why do companies pay for the cost of calling an 0800 number? For organisations where contact with customers is very important for business turnover, it is a logical choice to offer an 0800 number. It demonstrates a commitment to making it easy for consumers to reach them.

The advantages of a 0800 number for companies

1. Bring about a positive image for the company in question.

0800 telephone numbers are known as customer-friendly telephone numbers. This shows that the company is committed to customers, and takes service seriously. Leading professional organisations often offer an 0800 phone number. For example, Age UK and government services might use them to ensure accessibility.

2. More inbound calls

A company that offers an 0800 phone number will receive more inbound calls from potential customers than a company that offers another phone number. According to research, the number of calls would increase by about 15%.

3. National presence

0800 phone numbers are national phone numbers. This means that they can be called by callers from all over the country. The number is not linked to a specific city or region, providing a national presence. So when the company provides services or products across the country, an 0800 number is a better choice than a local rate phone number or other numbers.

What does it cost for the number holder?

Owning an 0800 number incurs a cost for the business. At Belfabriek, for example, an own 0800 number costs €45 per month. To this, you have to add the call charges for the inbound calls received. The overall 0800 cost depends on the volume and duration of these calls.

For our 0800 numbers, all advanced functions and tools are included. Think, for example, of a call queue, a welcome message, and the possibility to record calls for service and training purposes.

Why Belfabriek?

Since 1999, Belfabriek has been the only telephone company in Europe that focuses on the registration of 0800 numbers. Our subscription includes all possible features, and the costs are clear and concise. There are no hidden costs, and therefore no surprises. We are a dedicated phone company.

Belfabriek sets the right example

As advocates of 0800 telephone numbers, we have chosen for an 0800 telephone number for our own customer service. This demonstrates our belief in providing free calls for our customers to contact us.

Do you still have common questions after reading this article? Then please feel free to contact our customer service team free of charge and without obligation. They speak English, German, Spanish, and Dutch.

You can also use the live chat (in the right corner below).

Conclusion

For businesses aiming to enhance contact with customers and potential customers, 0800 numbers offer a valuable service. While calling these phone numbers is typically free from landlines within the country, mobile callers and those calling from abroad might incur costs depending on their mobile phone provider and call plan.

The company holding the 0800 number absorbs the call charges, recognizing it as an investment in customer relationsand attracting inbound calls.

Despite the potential for mobile costs for the caller in some situations, 0800 numbers remain a powerful tool for establishing a national presence and ensuring customers feel valued and supported, ultimately keeping tabs on their needs and fostering growth. Even public bodies and government services recognize the importance of free to call options.

While other numbers with a basic rate or minute rate exist, 0800 numbers often represent a commitment to accessible service.