Ooma Office is a cloud-based business VoIP solution designed to help companies of all sizes manage calls from any location using a web browser or app.
Ooma Office is a cloud-based business VoIP solution designed to help companies of all sizes manage calls from any location using a web browser or app. With the platform, businesses can use their current phone devices and existing phone numbers to receive calls from new or existing customers.
Key features of Ooma Office include a virtual receptionist, conferencing, dialing extension numbers, waiting for queue / on-hold music, and call forwarding. The centralized platform allows users to track voicemails, manage calls, and transfer calls to other users or work extensions. With the call-blocking module, teams can implement account-level blacklists and block private phone numbers from calling corporate numbers.
With Ooma Office, administrators can automate the routing of incoming calls by creating multi-level virtual receptionists, simplifying the efficiency of all operations. The call group identification module also allows users to configure groups to call multiple employees simultaneously, and skill-based routing ensures that callers are routed to employees who can help them.
All sizes of companies from SMEs to large companies.
Founded in 2004 by Andrew Frame in Palo Alto, California, United States of America
Better Business Bureau accredited PCmag Business Choice Best Places to Work
Ooma can be connected to Salesforce, Hubspot, Microsoft Dynamics, Freshdesk, and Zoho.
Call recording is not included in the Essentials plan. If call recording is an important feature to you, then you would need to choose the Pro, or Pro Plus plan.
Ooma offers support via e-mail, phone support 24/7, and chat.