Distribute incoming calls
Manage your phone team effortlessly. Set answering schedules for 2-200 colleagues on any device. Never miss a call! Perfect for sales, customer service, and support teams.
Customise your call team page with your own company logo and colour
Add logo and color to call team page. Team members log in to company page. See who's answering calls today at a glance.
Easily turn your reachability on or off
Are you out for lunch? Or in a meeting? Decide who answers calls at what time. That way you are always flexibly available.
Select position
Choose how calls should be distributed. Will you be the first to answer or fourth in the call team?
Benefits
Manage your phone team effortlessly. Set answering schedules for 2-200 colleagues on any device. Never miss a call! Perfect for sales, customer service, and support teams.
Never miss a call again
Set who is available to answer the phone and in what order we should distribute calls. That way, you never miss a phone call.
Build a virtual team of employees
Wherever your colleagues are: they all become part of the virtual call centre and can sign in and out via your own call centre page.
Joint effort
The virtual call centre is also a godsend for your telephone staff: call distribution makes responding to callers a joint effort.
Ironclad combinations
Together with the on/off functionality, the phone only rings for registered colleagues. And And combined with the opening hours calendar, you are maximally accessible to callers.
Benefit from powerful features
Enhanced with features like call recording and queuing, Belfabriek's virtual call center offers a superior caller experience. These additional features can be activated as needed, allowing your phone system to scale as your business grows.
Frequently asked questions:
We have all the technology in-house. We are not a reseller; the VoIP PBX was developed by us. We can therefore provide direct and clear answers and develop functionalities.
A traditional PBX works with fixed telephone lines, a VoIP PBX works over the Internet and can also be accessed via the Internet.
No, where possible, calls go through telecom operators' private data networks. That's how you get the best quality. Only the last bit, namely between the caller and the VoIP PBX, is over the Internet. But of course, that too can be done over a private fibre-optic connection.
Within 1 working day, we will have a phone number active for you including VoIP telephony and VoIP devices or initially forwarded to your mobile phone.
The cloud is a collective term for functionalities hosted by a provider that are accessible via the Internet on that provider's equipment. For example, telephony, email or an online calendar in the cloud.
Yes it can and is sometimes desirable in offices with their own data centre and fibre connection.
There are dozens of VoIP PBXs on the market now and thousands of resellers reselling them. Remember: we have our own unique platform which no one else has, and we do business directly with the end user.
Yes, we support links to several CRM packages. Check whether we also support your package or can add it to this list as an integration.
Some Happy Belfabriek telephony customers:
Phone System
Desk phone
A pre-configured device for a plug 'n' play experience
Softphone
Receive and make business calls on your existing mobile phones
Web Interface
Manage all numbers and connections online
Mobile apps
Set yourself as available or unavailable to receive phone calls
Fixed Number on Mobile
Your calls directly to your cell phone