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What is a freephone number?

Published in Customer service phone numbers

A freephone number is a service telephone number that is always free of charge for the person who calls. The servicenumber owner pays the costs.
Why choose a freephone number?

A free-to-call servicenumber is a customer friendly, national telephone number that gives your work activities a professional appearance and radiates a projects an image of an organisation that invests in its customer contact.

A freephone number is used by small and large companies for many purposes, from customer service to information provision and sales.
How does it work?

A service number is a virtual number that is forwarded to one or more regular telephone numbers. These numbers are also called ring-to numbers. As the owner of the servicenumber, you can select these ring-to numbers yourself and they can be changed at any given moment.

Callers of a freephone number are forwarded to a ring-to number of your choice by means of our Interactive Voice Response (IVR) system. The ring-to number could be your regular home phone number or that in your office, but also your mobile phone. Phone companies might charge extra fees for redirecting to a mobile number.

In some countries telephone companies also charge extra costs when someone calls a Freephone number from a mobile phone. Therefore, the CallFactory offers servicenumber owners the option to block calls from mobile numbers.

You can read more about this topic on the How does it work page.
Free extras

With your service number you can get the same extras that are also available for premium-rate numbers, such as a whisper tone, real-time statistics, Voice2email, Virtual receptionist or other flexible call routing such as a telephone carousel. All these extras are included in your CallFactory subscription.

Why the CallFactory?

The CallFactory is Europe’s specialist in national freephone and premium-rate numbers. For over fifteen years, we have been the only telephone company in the Netherlands to focus exclusively on issuing and activating freephone and premium-rate numbers, under the brandname of Belfabriek. With thousands of satisfied customers, we are now offering the same service to companies outside the Netherlands.

With our subscription you will find all possible included features and a clear and organised overview of all the costs. In short: A subscription without a catch.
Register your freephone number today

Freephone telephone numbers are provided on a “first come, first served” basis. So don’t wait too long and register your own freephone number today!

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