Voicent

Description

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software.

Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.

The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent's Agent Dialer software helps you increase productivity and improve the campaign's bottom line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Compared with hosted dialer solutions, your operating cost will be much lower because you can easily pick and choose the best phone service to use.

What kind of companies is Voicent suitable for?

All sizes of companies, from freelancers to SMEs and large companies.

Company details Voicent

Founded: 2001
Headquarters: Mountain View, California, U.S.