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Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution

Description

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

What kind of companies is Freshservice suitable for?

Companies of all sizes from SMB to enterprise.

Company details Freshservice

Founded: 2014 Headquarters: San Mateo, United States

Free Trial: Yes
Pricing: Starting from 19 USD monthly per user

Frequently Asked Questions

Yes, it is possible to register your business phone number(s) at Belfabriek and connect it to your existing Freshservice set-up. In this way you can enjoy the advantages of increased possibilities of automation through flawless integration between Freshworks and the Belfabriek telephony platform. Contact us to discuss your situation and how we can help you set up an ideal telephony solution for your company.

Connecting Belfabriek and Freshservice can save time and make your life easier. Incoming calls

For example what happens when a call comes in, the app opens and says there is a call from this number, it does a look-up and says this is a customer and, you then immediately have all the customer details in view. A call is logged by default and you can immediately add your call notes; so you no longer have to take action to log the call yourself.

Outgoing calls Any phone number that has a click-and-dial link (callto: and tel:) can now be clicked and dialed automatically. And any phone number in Freshservice or any other programme on your computer can be selected and called by clicking F7 (Windows). There is also the Remote Dialer for Windows and Mac: a handy desktop phone app where you can type or paste in a number to dial it directly.

In summary:

- Smart pop-up with for every incoming call - Instant view of customer details - Automatically dial out from any programme

Box, CloudApp, DocuSign, Dropbox Business, FreshBooks, Freshchat, Google Analytics 360, Google Calendar, Google Contacts, Harvest, Jira, Microsoft 365, OneLogin, OpsGenie, PagerDuty, Pivotal Tracker, QuickBooks Online Advanced, Rescue, Salesforce Sales Cloud, Skype for Business, Slack, SugarCRM, SurveyMonkey, TeamViewer, WorkflowMax, Yammer, Zapier, miniOrange

Yes, for Android and iOS.

Freshservice offers support via e-mail and phone.

Satisfied Belfabriek telephony customers: