LiveAgent's help desk is the ultimate solution for delivering excellent customer service.
LiveAgent's help desk is the ultimate solution for delivering excellent customer service. With over 175 support features, you can connect any channel of possible support input, such as retrieving emails, Facebook comments, tweets, contact forms, live chat or phone calls.
Some of the key helpdesk features include automation, SLA, ticketing, POP3 accounts, email forwarding, departments, priorities, statuses, tags, rules, ticket routing, standard/predefined messages, macros, email templates, performance reports, live chat, chat invitations and website control, voice integration and call recording, Facebook and Twitter integration, support portal, knowledge base, forum and much more.
LiveAgent is available in 39 languages and both as a SaaS license and a self-hosted license (installed on your own server).
The server infrastructure is located in the US, UK, and Japan to ensure super-fast responses and comply with local legislation (especially for the EU).
All sizes of companies, from SMEs and large companies.
Founded: 2004 Headquarters: Bratislava, Slovakia
2Checkout, 2Checkout, AVOXI, AWeber, Actinic, Actio, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart, CS-Cart Enterprise, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudApp, CloudTalk, CommuniGate Pro, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaus, Klaviyo, Kopano WebApp, MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, OpenCart Mobile App, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, SharpSpring from Constant Contact, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, WebSimplify, Webflow, Weebly, Wix, Wix Answers, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zoho Mail, iCloud, monday.com, sipgate team, uKit AI, vcita
Yes, for Android and iOS.
LiveAgent offers support via e-mail, phone, and chat.