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LiveAgent

LiveAgent's help desk is the ultimate solution for delivering excellent customer service.

Description

LiveAgent's help desk is the ultimate solution for delivering excellent customer service. With over 175 support features, you can connect any channel of possible support input, such as retrieving emails, Facebook comments, tweets, contact forms, live chat or phone calls.

Some of the key helpdesk features include automation, SLA, ticketing, POP3 accounts, email forwarding, departments, priorities, statuses, tags, rules, ticket routing, standard/predefined messages, macros, email templates, performance reports, live chat, chat invitations and website control, voice integration and call recording, Facebook and Twitter integration, support portal, knowledge base, forum and much more.

LiveAgent is available in 39 languages and both as a SaaS license and a self-hosted license (installed on your own server).

The server infrastructure is located in the US, UK, and Japan to ensure super-fast responses and comply with local legislation (especially for the EU).

What kind of companies is LiveAgent suitable for?

All sizes of companies, from SMEs and large companies.

Company details LiveAgent

Founded: 2004 Headquarters: Bratislava, Slovakia

Free Trial: Yes, there is a free account.
Pricing: Starting from 49 USD per user monthly

Frequently Asked Questions

Yes, it is possible to register your business phone number(s) at Belfabriek and connect it to your existing LiveAgent set-up. Contact us to discuss your situation and how we can help you set up an ideal telephony solution for your company.

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Yes, for Android and iOS.

LiveAgent offers support via e-mail, phone, and chat.

Satisfied Belfabriek telephony customers: