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Robin HQ

Mobile Service Cloud (formerly Robin HQ) empowers teams to efficiently deliver fast & personal customer service experiences.

Description

Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.

Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.

What kind of companies is Robin HQ software suitable for?

All sizes and types of companies.

Company details RecruitNow

Founded: 2011 Headquarters: Arnhem, The Netherlands

Free Trial: No
Pricing: On request

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Frequently Asked Questions

Yes, it is possible to register your business phone number(s) at Belfabriek and connect it to your existing Mobile Service Cloud set-up. In this way you can enjoy the advantages of increased possibilities of automation through flawless integration between Mobile Service Cloud and the Belfabriek telephony platform. Contact us to discuss your situation and how we can help you set up an ideal telephony solution for your company.

Connecting Belfabriek and Mobile Service Cloud can save time and make your life easier.

Incoming calls

For example, what happens when a call comes in, the app opens and says there is a call from this number, it does a look-up and says this is a customer and, you then immediately have all the customer details in view. A call is logged by default and you can immediately add your call notes; so you no longer have to take action to log the call yourself.

Outgoing calls

Any phone number that has a click-and-dial link (callto: and tel:) can now be clicked and dialed automatically. And any phone number in Mobile Service Cloud or any other program on your computer can be selected and called by clicking F7 (Windows). There is also the Remote Dialer for Windows and Mac: a handy desktop phone app where you can type or paste in a number to dial it directly.

In summary:

  • A smart pop-up with for every incoming call

  • Instant view of customer details

  • Automatically dial out from any program

Salesforce, Shopify, Magento, Lightspeed among others.

No.

CM.com offers support via e-mail and phone.

Satisfied Belfabriek telephony customers: