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Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform. It optimises every business process involving customer interaction, such as marketing, sales, commerce and customer service.

Description

Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilising your business, reopening, and getting back to delivering exceptional customer experiences.

What kind of companies is Salesforce suitable for?

All sizes and types of companies.

Company details Salesforce

Founded: 1999 Headquarters: San Francisco, United States

Free Trial: Yes, 30 days
Pricing: On request

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Frequently Asked Questions

Yes, it is possible to register your business phone number(s) at Belfabriek and connect it to your existing Salesforce set-up. In this way you can enjoy the advantages of increased possibilities of automation through flawless integration between Salesforce and the Belfabriek telephony platform. Contact us to discuss your situation and how we can help you set up an ideal telephony solution for your company.

Connecting Belfabriek and Salesforce can save time and make your life easier.

Incoming calls

For example, what happens when a call comes in, the app opens and says there is a call from this number, it does a look-up and says this is a customer and, you then immediately have all the customer details in view. A call is logged by default and you can immediately add your call notes; so you no longer have to take action to log the call yourself.

Outgoing calls

Any phone number that has a click-and-dial link (callto: and tel:) can now be clicked and dialed automatically. And any phone number in Salesforce or any other program on your computer can be selected and called by clicking F7 (Windows). There is also the Remote Dialer for Windows and Mac: a handy desktop phone app where you can type or paste in a number to dial it directly.

In summary:

  • A smart pop-up with for every incoming call

  • Instant view of customer details

  • Automatically dial out from any program

G Suite, Slack, Quickbooks, MailChimp, LinkedIn, Docusign, JIRA among others.

Yes, for Android and iOS.

Salesforce offers support via e-mail and phone.

Satisfied Belfabriek telephony customers: